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I actually click on “open folder to view files using windows explorer”, click on SISetup. Run on the new pop up window. This is when my printer works. Why is this happening now and how can I stop it and get back to normal printing? Thank you for stopping by the HP forums. I reviewed the post for assistance regarding disabling smart install. I will be glad to assist you here.
Superb description and splendid diagnosis of the issue before posting. To assist you better and to provide you with an accurate response I would require more information regarding this. Did this pop up recently after a windows or software update? From the printer front panel open the Service Menu. Then go to HP Smart Install and set it as Off. Now Smart Install should be disabled. Please have the printer Off and disconnected during uninstallation.
Check in device manager, if the printer is listed there, please delete it. Go to devices and printers, select any printer listed there and you will get some options on the top. You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any. Delete all the instances of your printer listed in devices and printers. Ok or hit the Enter button.
It would bring up the temporary files folder. If possible, delete the printer from the registries using Regedit or using any other 3rd party application. If Regedit option cannot be done, please ignore that step. Please select the correct operating system. Connect the printer to your computer only when the setup prompts for the printer. Please perform all these steps patiently as it is critical to resolving the issue.
The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.
Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Kudos to appreciate my efforts to help. Take care now and have a superb week ahead. 1- I’m not sure I understood how to open the Service Menu on the printer front panel, since my printer doesn’t have a front panel. 2- I tried to disable smart install following instructions on the link you sent, but at no point I found a SIutility file or anything similar.
3- I uninstalled the printer software following the steps you described, without the Regedit option that seemed very tricky complicated to perform for a novice. 4- I installed the printer again by simply pluging it in the computer, as I did during the first installation, without downloading the driver, and it seems that everything is back to normal. 5- To answer your question, the only automatic software update that occured recently that I’m aware of is a Acrobat reader update. I cannot establish or deny any link between the update and the problem. Thank you for you useful help!
I am glad that the issue has been resolved. Thanks for accepting the solution and for the quick response. You’ve been great to work with and it has been a genuine pleasure. I hope the printer works great and remains healthy for a long time.